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At TravelPerk, we strive to get things right for you every time. But we also understand that sometimes things don't go as expected. If you need to submit a complaint to TravelPerk, we'll do our bes...

An IATA number is a code assigned to certified travel agents.    If you are trying to upgrade your flight or make changes to a booking yourself, you might be asked to provide TravelPerk's IATA numb...

Due to confidentiality policies, TravelPerk can only upgrade flights using one of your company's payment profiles. If you want to upgrade a flight using a company payment profile, contact our Custo...

If you cancel an Airbnb booking, the refund will not be processed immediately.  It can take up to 2 months for refunds to be processed, depending on the cancellation date, cancellation policy and p...

If you would like to request a refund for a trip, contact us and we'll reach out to the service provider. Make sure to give us as much information as possible. This makes it easier for us to make t...

To find a trip on TravelPerk, go to the Trips page. You can see trips that are happening now, upcoming, drafts, past and canceled.If you're an Admin or Travel Manager and only want to see your trip...

As part of our commitment to keeping travellers safe, you can subscribe to a weekly email with information about who is traveling and who is in specific offices.  For more information about travele...

Once you add a flight, hotel, train or rental car to a trip, it is automatically saved and appears as a draft on the Trips page. You can edit the trip at any time, but prices may change if you don'...

You can add a personal payment card to your TravelPerk account for the following situations: to pay for personal trips to manage business expenses with a company card if your company’s policy is t...

At TravelPerk, we want to make sure that all our customers are safe and secure when they're traveling. You can see real-time risk information on TravelPerk's Travel Safety Advice page. We offer tra...