Paying for a hotel with a virtual credit card

Generally, your hotel stay will be paid for before you arrive. But some hotels and properties manage payments differently.

If your booking isn't paid for before you arrive, we will:

• Send you an email with the check-in instructions and payment details
• Add the payment details to the Trips page and the TravelPerk app

For stays in the US and Canada, you'll always receive an email with the virtual credit card and it will be available in the TravelPerk app 24 hours before check-in.

If you're asked to pay

Payment details email from TravelPerk

Show the hotel staff the TravelPerk email with the payment details.

If you can't find the payment details email from TravelPerk, search for "Action needed for your stay" and check your spam folder.

Payment details in the TravelPerk app

You can access the payment details in the TravelPerk app or resend the email to a new address provided by the hotel staff. 

To find the payment details or resend the payment email to the hotel, follow these steps:

1. Open the TravelPerk app and go to the Trips tab
2. Find the booking and tap Open payment details
   
   
   
   
3. Tap Show Payment details or Resend payment details
   
   
   
   
4. Show the payment details to the hotel staff or enter the email to resend the payment details

What's covered?

Most extras, incidentals and city taxes are not included in the room rate and aren't covered by the virtual credit card. You’ll need to pay for those with your own credit card. 

The hotel may ask for a deposit for incidentals. This is a temporary hold placed on your card to cover any potential charges during your stay.

If there's a problem

If you can't make the payment or your personal card is charged, contact our Customer Care team.