Make a medical or baggage insurance inquiry or claim

You must submit and manage all medical and baggage insurance inquiries, claims and complaints directly with Battleface.

TravelPerk can’t support these requests on your behalf as they generally involve sensitive personal information and we are not trained insurance professionals.   

TravelPerk can only manage the following requests for medical and baggage insurance:

• Cancelations of the insurance 
• If the airline cancels or changes your flight

For all other inquiries, you’ll need to contact Battleface directly.  

If you book your trip on the same day you’re traveling, you can’t make a claim for 24 hours. But you’ll still be covered on the day. 

Robin Assist

Robin Assist is part of Battleface and they provide 24/7 customer service, claims, emergency travel and medical assistance. They can help arrange emergency medical evacuation, find doctors worldwide and other emergency arrangements. 

Emergency assistance

For 24/7 emergency travel and medical assistance, customers can contact Robin Assist by:

• Phone - [phone]
• Email - [e-mail]

Make a claim

To make a claim based on your medical or baggage insurance policy, follow these steps:

1. Go to the Trips page
2. Select the trip you want to make a claim for
3. Click Make a claim
4. You’ll be redirected to the Battleface claim management platform
5. Make sure to add as much information as possible and any relevant receipts or proof of payment

You can also contact Battleface in the following ways:

• Online claims
• Phone - [phone]
• Email - [e-mail]

General inquiries and complaints

For general inquiries and complaints, you can contact Battleface in the following ways:

• Phone - [phone] or [phone]
• General inquiries: [e-mail]
• Complaints: [e-mail]
• Chat - On the Battleface website, in the bottom right corner, click Help and select Chat
• FAQs - Battelface FAQs

For more information about medical and baggage insurance, see:

• Understanding TravelPerk’s medical and baggage insurance
• Add medical and baggage insurance to a trip